KT
Krystel-lee Terblanche
1 reviews | Active since Aug 2013
16 May 2022, 16:34
Rude Call centre agents
Dear Totalsports
I have received incessant calls from your call centre agents insisting that I arrange a payment date for my R55 outstanding on my account, when I queried this with them, they grew argumentative and responded that if I dont give them a date then I will continue to receive their calls and they will not let up. Is this not inciting bullying and frustration on both ends? Perhaps training will go along way here. Please may you ask your call centre agents to refrain from contacting me when there is no issue at hand!
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Replies (3)
Totalsports's replyOfficial
16 May 2022, 16:49Hi Krystel-lee, thank you for reaching out to us to share your experience. We're sorry to hear that our team aren't delivery a better service. Please confirm if the balance is in arrears or a current balance?
Totalsports's reply16 May 2022, 16:49
Official
Hi Krystel-lee, thank you for reaching out to us to share your experience. We're sorry to hear that our team aren't delivery a better service. Please confirm if the balance is in arrears or a current balance?
KT
Krystel-lee Terblanche's updateReviewer Update
17 May 2022, 10:36Hi Total sports, thank-you for your response. It is a current balance due 1 June. Your call centre agent wasn't lying when he said they would not stop calling me, I received 2 calls last night and have received 5 calls since 9am this morning, is this not harassment?
KT
Krystel-lee Terblanche's update17 May 2022, 10:36
Reviewer Update
Hi Total sports, thank-you for your response. It is a current balance due 1 June. Your call centre agent wasn't lying when he said they would not stop calling me, I received 2 calls last night and have received 5 calls since 9am this morning, is this not harassment?
Totalsports's replyOfficial
17 May 2022, 10:39We're sorry to hear that Krystel-lee. We've asked our head of Customer Services to look into this & provide urgent assistance & feedback.
Totalsports's reply17 May 2022, 10:39
Official
We're sorry to hear that Krystel-lee. We've asked our head of Customer Services to look into this & provide urgent assistance & feedback.