Refund and Client Service

Dear Sir / Madam,

I am writing to you to raise an issue about: Online shopping

The issue that I have experienced was: I bought Nike tight yesterday and they were not a good fit. Today I returned to the same sales lady. She informed me she is not authorized to do such refunds I must wait for her manager. He is at school to fetch his kids. I asked when he would be back she said she does not know. I asked her to call to find out. She said I must wait. She was very rude and dismissive. I was told other customers wait but I made it known that I am chronic, I am fetching my kids from school and don't have long to wait especially that I don't know how long. I left the package there. I took a video of the ordeal

It occurred on: 26/08/2020

This meant that It made me feel ill treated belittled and frustrated It gave me chest pains as I get attacks when I am anxious

Apology and refund

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Ntsoaki Mabilietse

Registered email address *** Order number

176 Mqwebedu Street, Zwelethemba Worcester South Africa 5862