Poor unprofessional service

Good day

I am writing today to explain my bad experience at Total sports store earlier today 3 March 2021.

The store have a few staff on the floor and only one assistant at the teller whom had to handle all customers at once; while being on the phone with my enquiries.

I app**** for a new account a week ago; (previously had an account with Total Sports). I received a sms to forward my paysheets or bank statement to a certain email. I did so immediately. A few days later I received another sms to forward my paysheets or payslip on which I rep**** that it is already sent. Another sms then followed for me to collect my card, I was then informed at the store today 3 March 2021the application is still in process. A very disappointing service and a total miscommunication within your store.

Very unpleasant staff as well and not a single staff member who welcomes you with a smile.

I would not recommend anyone to go the Total sports store in Promenade as their service is slow, moody and highly unprofessional.

I trust that my application can be dealt with speedily and that the miscommunication be resolved.

Thank you, Mr O Oliphant