Poor Treatment, Bad Service

I needed proof of residence, went to the store for assistance as I have an acc. with them, I asked if their fax was working and the response was yes it is working. I then asked the guy working in the store to call the HO for me so that they can send the store my statement. he himself told me to go to the bank which was closed and the machines were not working. I told him that and he said the HO doesn't open on Sunday I told him I renewed my card on a Sunday and that I knew for a fact that they open. Nita told him to ask for my email address so that HO can send it to me directly, I then queried that as it will give me the hustle of now looking for a place to print and asked her to request them to send to the store. she then responded with attitude that their fax is not working I then made her aware that I have already been told that it is working she even looked at the guy that told me it was working badly and said well then it is not. I saw her physically switching off the machine and said ok HO will send it but not sure how long it will take, after 54 min. I then decided to go to Markham which they warmly assisted me with no hustle or questions I got what I wanted within 10 min.