POOR SERVICE- TFG ONLINE(TOTAL SPORTS)

Item: Totalsports
Rating: 1
Author: Andries G

I ordered clothes more than a month ago. Part of the parcel "ORDER NUMBER - p ********** 01 Parcel - ********** 04" was never delivered. I wrote numerous emails and in order of 20 calls that was followed by apology and that they will come back to me. This however empty promises. It is now clear that parcel is missing and I requested a credit which is also not forthcoming. Based on this experience I must warn users that the TFG online service is less than poor to correct a order that went bad.

Helpful (0)

Replies (2)

Totalsports's replyOfficial

03 Jun 2019, 13:55

We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team who will be looking into this. They will be in touch with you as soon as possible to assist.

Thanks,

The totalsports team

Totalsports's reply03 Jun 2019, 13:55

Official

Thanks,

The totalsports team

Andries G's updateReviewer Update

03 Jun 2019, 15:08

Thanks, I am used to this apolgetic response. Time will tell if this is followed by action.

Andries G's update03 Jun 2019, 15:08

Reviewer Update

Thanks, I am used to this apolgetic response. Time will tell if this is followed by action.