JO
Jan O
1 reviews | Active since Aug 2013
02 Mar 2021, 20:39
Poor service just to get an additional card on my account
I have now struggled for a month just to get additional card for my wife on my account. I went to totalsports Upington do the application and they emailed the form and after few weeks haven't got a response and I call the call center and they didn't find any enquiry for the application. Each time when i call i have to email the forms and every time they still dont get it.
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Replies (2)
Totalsports's replyOfficial
03 Mar 2021, 04:49Good morning Jan, we're sorry to hear that the Accounts & store teams have not been able to assist you with your account application for a secondary card. Please could you PRIVATE REPLY / DIRECT MESSAGE us your TFG Account or TFG Card Number & we'll look into this & assist further.
Totalsports's reply03 Mar 2021, 04:49
Official
Good morning Jan, we're sorry to hear that the Accounts & store teams have not been able to assist you with your account application for a secondary card. Please could you PRIVATE REPLY / DIRECT MESSAGE us your TFG Account or TFG Card Number & we'll look into this & assist further.
Totalsports's replyOfficial
03 Mar 2021, 10:35Thank you. We've escalated this through to our Customer Services & Accounts teams' urgent attention.
Totalsports's reply03 Mar 2021, 10:35
Official
Thank you. We've escalated this through to our Customer Services & Accounts teams' urgent attention.