Poor service

On the 3rd of February I visited Totalsport Sandton to exchange a pair of kids sneakers I had bought from Bash. The store did not have the size I needed but the lady who was assisting me managed to locate one at the Westgate store. I was asked to pay for IBT. The lady advised that within the next few days she would call me once the sneakers have been delivered. After waiting for more than a week I called the store on the 10th of February only to be told that my IBT was still in transit and the date of delivery is unknown. Two days later the lady called me to say the sneakers will only arrive on the 18th of February! It makes no sense that an item can take more than 2 weeks to be delivered when I was initially told I would get it in a few days. My daughter who needs the shoes for her netball practise at school now has been disadvantaged due to the poor service.

I am very disappointed at such none client centric service I have received.

Regards Sithembiso Gumede