sM
senamile M
1 reviews | Active since Apr 2018
22 Oct 2020, 17:55
Poor service
This kind of service is something that I didn't expect from such a big company I ordered online on the 3rd of October 2 t shirts,only received 1 t shirt no sort of communication nothing did a follow up with them on the 10th was told the item is still at the warehouse should receive it the following week .no calls no smses no email did another follow up on the 16th the guy i spoke too gave me a ref number which i was call that afternoon confirming when i placed the order .I received a call yesterday asking if i am available for delivery but dololo ,today still nothing
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Replies (3)
Totalsports's replyOfficial
23 Oct 2020, 06:55Good morning Senamile, we're sorry to hear that you have not yet received your order. Could you please private message us both your order number & the reference number that you were given on the 16th?
Totalsports's reply23 Oct 2020, 06:55
Official
Good morning Senamile, we're sorry to hear that you have not yet received your order. Could you please private message us both your order number & the reference number that you were given on the 16th?
Totalsports's replyOfficial
23 Oct 2020, 16:07Thank you. We've asked our Head of Customer Services to assist further.
Totalsports's reply23 Oct 2020, 16:07
Official
Thank you. We've asked our Head of Customer Services to assist further.
Totalsports's replyOfficial
27 Oct 2020, 05:27Good morning Senamile, if items are sourced from different branches, items are delivered in separate deliveries. Please allow us to look into this order for you.
Totalsports's reply27 Oct 2020, 05:27
Official
Good morning Senamile, if items are sourced from different branches, items are delivered in separate deliveries. Please allow us to look into this order for you.