Poor service

I need a specific pair of running shoes which I saw TotalSports sell. I visited the Vincent store, cant find the shoe, not one staff greeted me. The staff there was lying on the clothing racks staring into thin space. I phoned the Hemingways branch, gave the product number and staff told me it does not exist. So for 3 days my wife tries to create a online account which fails due to technical issues. We phoned the call centre, the agent couldnt really help, phone back later. Another day, try again. I then sent emails asking for help, I get a reply a day later stating someone will contact you.... still waiting... This must be either a company does does so well they do not need clients or they are just really poor at everything they touch.