BP
Brad P
1 reviews | Active since Apr 2022
21 Jul 2022, 11:54
Poor service
staff at totalsports are lazy and laugh at customers when they havnt done their work ive been **** to on two occasions
Lucy is the only person in the store who seems to understand how to deal with clients and deserves a thumbs up she followed up and kept to her word but other than Lucy all the staff in total sports clear water is lazy and rude
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Replies (7)0
Replies (7)
Totalsports's replyOfficial
21 Jul 2022, 12:03Good morning Brad, thank you for sharing your experiences in-store. We appreciate hearing when our team don't deliver great service. We've asked our Area Manager to contact you to get additional information & to look into the behaviour in-store.
Totalsports's reply21 Jul 2022, 12:03
Official
Good morning Brad, thank you for sharing your experiences in-store. We appreciate hearing when our team don't deliver great service. We've asked our Area Manager to contact you to get additional information & to look into the behaviour in-store.
Totalsports's replyOfficial
21 Jul 2022, 15:32Thank you for the additional information. We have shared this with the Area Manager's managers - the Regional & Operations managers.
Totalsports's reply21 Jul 2022, 15:32
Official
Thank you for the additional information. We have shared this with the Area Manager's managers - the Regional & Operations managers.
Totalsports's replyOfficial
22 Jul 2022, 10:46Good morning Brad, our Regional Manager has advised that they are trying to reach you via the phone number & email address provided however are unable to. Please could you confirm when is a convenient time to contact you or if there is alternative contact information.
Totalsports's reply22 Jul 2022, 10:46
Official
Good morning Brad, our Regional Manager has advised that they are trying to reach you via the phone number & email address provided however are unable to. Please could you confirm when is a convenient time to contact you or if there is alternative contact information.
BP
Brad P's updateReviewer Update
17 Aug 2022, 08:36your area manager still hasn't contacted me nor have they emailed me
I don't tolerate lies and I will not be treated this way after being a customer for all these years
I don't tolerate lies and I will not be treated this way after being a customer for all these years
BP
Brad P's update17 Aug 2022, 08:36
Reviewer Update
your area manager still hasn't contacted me nor have they emailed me
I don't tolerate lies and I will not be treated this way after being a customer for all these years
I don't tolerate lies and I will not be treated this way after being a customer for all these years
Totalsports's replyOfficial
17 Aug 2022, 08:39Good morning Brad, please see the last message we sent on 22 July stating that the Area Manager has tried to contact you multiple times, however they are not able to reach you. We also requested for you to confirm the phone number provided or if there is an alternative number to reach you on.
Totalsports's reply17 Aug 2022, 08:39
Official
Good morning Brad, please see the last message we sent on 22 July stating that the Area Manager has tried to contact you multiple times, however they are not able to reach you. We also requested for you to confirm the phone number provided or if there is an alternative number to reach you on.
BP
Brad P's updateReviewer Update
17 Aug 2022, 08:59my number has never changed and ive been available, ive never received an email so please make sure i get this call before 10 AM today or else i will be closing my account with TGF
BP
Brad P's update17 Aug 2022, 08:59
Reviewer Update
my number has never changed and ive been available, ive never received an email so please make sure i get this call before 10 AM today or else i will be closing my account with TGF
Totalsports's replyOfficial
17 Aug 2022, 09:47Email correspondence was sent on 22 July from our team member Theodisa. We have requested that the team try call you again today.
Totalsports's reply17 Aug 2022, 09:47
Official
Email correspondence was sent on 22 July from our team member Theodisa. We have requested that the team try call you again today.