SR
Sasha R
1 reviews | Active since Nov 2021
28 Nov 2021, 19:41
Poor order availability
On the 25th of November, i purchased a few items on the TFG online shopping site (Totalsports). I received an email on the 28th of November (3 days later) stating that the shoe that was purchased was not available at any stores eventhough it showed that it was available online! I am highly concerned as to how they are keeping record of stock take in their company!
I am extremely disappointed in their service as i have been using them for awhile now.
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Totalsports's replyOfficial
29 Nov 2021, 08:13Good morning Sasha, thank you for taking the time to share your feedback & experience with us. Our online orders are packed at store level & occasionally the site shows 'IN-STOCK', however the item that is in-store is shop soiled or damaged & we are not able to dispatch these items. We therefore have no alternative but to cancel & refund the order.
We apologise for the inconvenience that this causes.
We apologise for the inconvenience that this causes.
Totalsports's reply29 Nov 2021, 08:13
Official
Good morning Sasha, thank you for taking the time to share your feedback & experience with us. Our online orders are packed at store level & occasionally the site shows 'IN-STOCK', however the item that is in-store is shop soiled or damaged & we are not able to dispatch these items. We therefore have no alternative but to cancel & refund the order.
We apologise for the inconvenience that this causes.
We apologise for the inconvenience that this causes.