Poor Online Support

Placed and paid an order on the 1st of October for a kids football set and the order was delivered on the 3rd of October. I emailed and called the customer line that the order wasn't fully delivered, I only received the top and not the shorts. I'm really frustrated and after numerous calls and emails the problem has not been resolved as yet and when I call I'm told "the warehouse is still investigating". It is just frustrating as it was an expensive set and I'm unable to give this to my child for his birthday of which is the 9th of October 2018.