Poor management and customer service

I waited for more than a month for a tracksuit which set me back R1300.00. Patience at the Wynberg branch called me to say it had finally arrived but that there was a mark on the shoulders. I asked if I would get a discount since it was an expensive item and she said she would speak to the manager and that she was going on leave. i came into the branch today and asked the young salesman to ask the manager if I was going to get the discount. He went to the back of the store where the manager was and came out saying no i would not get one. No explanation or anything. The manager didn't even have the decency to come out and explain why i wasn't getting it. i paid for the item as I didn't feel like causing a scene but be rest assured I will not be back there or any Totalsports branch for that matter.