JS
JAN S
1 reviews | Active since Nov 2018
09 Feb 2021, 07:53
POOR CUSTOMER SERVICE & AFTER CARE SERVICE
I purchased a Fitbit charge 3 watch in December 2018. It is now just over its warranty . When I went to Langa Mall in Nelspruit the sales lady informed me that she cannot assist me. They are only dealing with item that is still in warranty. I told her that I will pay for the repairs as I don’t get a place who can repair the watch. I paid a lot of money for the watch and cannot pay every 2 years for a new watch. This email was sent on 28.01.2021 They rep**** to me on 2021.02.01 where I must submit additional information which I did. However till today I received no feedback. when the watch broke while it was still under guarantee it was fixed by Totalsports but now that it is out of warranty to they do not want to assist. I feel that this is unacceptable.
Helpful (0)
Replies (5)0
Replies (5)
Totalsports's replyOfficial
09 Feb 2021, 08:01Good morning Jan, thank you for the feedback. The repairs policy for brands like Fitbit are not set by Totalsports, but by the brand. Could you provide feedback on the email response that was provided to you by the Customer Services team & the reference number they provided to you?
Totalsports's reply09 Feb 2021, 08:01
Official
Good morning Jan, thank you for the feedback. The repairs policy for brands like Fitbit are not set by Totalsports, but by the brand. Could you provide feedback on the email response that was provided to you by the Customer Services team & the reference number they provided to you?
JS
JAN S's updateReviewer Update
09 Feb 2021, 08:35Good Morning
I send an email to Customer Service on 2021.02.01
they did not provide me with a reference number. I dont know if this is an reference number as it appear on the subject heading of the email :[0][***]FITBIT CHARGE 3 WATCH
i will copy paste the information they wanted and what I have rep****.
Good Day Jan Storm
Thank you for your e-mail and apologize for the delay in response.
We acknowledge receipt of your e-mail.
Please confirm the following information in order to forward your query to the relevant operations division :
· Which TFG Brand ( e.g. Sportscene, Totalsports, Markham etc. ) the Fit Bit was purchased
· Where the TFG Store you purchased the Fit Bit is located.
· Was it purchased on an account or cash in store
· Your contact number.
This information will be incredibly helpful in order to refer your query to the relevant Operations Division for further assistance.
Should you require any further assistance, please do not hesitate to contact us on our e-mail address: ***
My reply
Good day The information required are as follow: · The watch was purchased through Totalsports. · The fit bit watch was purchased at the Garden Route Mall in George while we were on vacation. When the watch give problems , when still under guarantee, we took it to Langa Mall Totalsports in Mbombela Nelspruit, Now the watch gives problem again but the warranty expired and now the sales lady at Totalsports in Langa Mall in Mbombela Nelspruit said that Totalsports cannot repaired it as my warranty expired. They are only dealing with item that is still in warranty. So now Im stuck. Ipaid a lot of money and now after 2 years I must throw a lot of money away which is not far. · The watch was purchased on account Contact details is ***
This is all information I have.
Regards
Jannie Storm
I send an email to Customer Service on 2021.02.01
they did not provide me with a reference number. I dont know if this is an reference number as it appear on the subject heading of the email :[0][***]FITBIT CHARGE 3 WATCH
i will copy paste the information they wanted and what I have rep****.
Good Day Jan Storm
Thank you for your e-mail and apologize for the delay in response.
We acknowledge receipt of your e-mail.
Please confirm the following information in order to forward your query to the relevant operations division :
· Which TFG Brand ( e.g. Sportscene, Totalsports, Markham etc. ) the Fit Bit was purchased
· Where the TFG Store you purchased the Fit Bit is located.
· Was it purchased on an account or cash in store
· Your contact number.
This information will be incredibly helpful in order to refer your query to the relevant Operations Division for further assistance.
Should you require any further assistance, please do not hesitate to contact us on our e-mail address: ***
My reply
Good day The information required are as follow: · The watch was purchased through Totalsports. · The fit bit watch was purchased at the Garden Route Mall in George while we were on vacation. When the watch give problems , when still under guarantee, we took it to Langa Mall Totalsports in Mbombela Nelspruit, Now the watch gives problem again but the warranty expired and now the sales lady at Totalsports in Langa Mall in Mbombela Nelspruit said that Totalsports cannot repaired it as my warranty expired. They are only dealing with item that is still in warranty. So now Im stuck. Ipaid a lot of money and now after 2 years I must throw a lot of money away which is not far. · The watch was purchased on account Contact details is ***
This is all information I have.
Regards
Jannie Storm
JS
JAN S's update09 Feb 2021, 08:35
Reviewer Update
Good Morning
I send an email to Customer Service on 2021.02.01
they did not provide me with a reference number. I dont know if this is an reference number as it appear on the subject heading of the email :[0][***]FITBIT CHARGE 3 WATCH
i will copy paste the information they wanted and what I have rep****.
Good Day Jan Storm
Thank you for your e-mail and apologize for the delay in response.
We acknowledge receipt of your e-mail.
Please confirm the following information in order to forward your query to the relevant operations division :
· Which TFG Brand ( e.g. Sportscene, Totalsports, Markham etc. ) the Fit Bit was purchased
· Where the TFG Store you purchased the Fit Bit is located.
· Was it purchased on an account or cash in store
· Your contact number.
This information will be incredibly helpful in order to refer your query to the relevant Operations Division for further assistance.
Should you require any further assistance, please do not hesitate to contact us on our e-mail address: ***
My reply
Good day The information required are as follow: · The watch was purchased through Totalsports. · The fit bit watch was purchased at the Garden Route Mall in George while we were on vacation. When the watch give problems , when still under guarantee, we took it to Langa Mall Totalsports in Mbombela Nelspruit, Now the watch gives problem again but the warranty expired and now the sales lady at Totalsports in Langa Mall in Mbombela Nelspruit said that Totalsports cannot repaired it as my warranty expired. They are only dealing with item that is still in warranty. So now Im stuck. Ipaid a lot of money and now after 2 years I must throw a lot of money away which is not far. · The watch was purchased on account Contact details is ***
This is all information I have.
Regards
Jannie Storm
I send an email to Customer Service on 2021.02.01
they did not provide me with a reference number. I dont know if this is an reference number as it appear on the subject heading of the email :[0][***]FITBIT CHARGE 3 WATCH
i will copy paste the information they wanted and what I have rep****.
Good Day Jan Storm
Thank you for your e-mail and apologize for the delay in response.
We acknowledge receipt of your e-mail.
Please confirm the following information in order to forward your query to the relevant operations division :
· Which TFG Brand ( e.g. Sportscene, Totalsports, Markham etc. ) the Fit Bit was purchased
· Where the TFG Store you purchased the Fit Bit is located.
· Was it purchased on an account or cash in store
· Your contact number.
This information will be incredibly helpful in order to refer your query to the relevant Operations Division for further assistance.
Should you require any further assistance, please do not hesitate to contact us on our e-mail address: ***
My reply
Good day The information required are as follow: · The watch was purchased through Totalsports. · The fit bit watch was purchased at the Garden Route Mall in George while we were on vacation. When the watch give problems , when still under guarantee, we took it to Langa Mall Totalsports in Mbombela Nelspruit, Now the watch gives problem again but the warranty expired and now the sales lady at Totalsports in Langa Mall in Mbombela Nelspruit said that Totalsports cannot repaired it as my warranty expired. They are only dealing with item that is still in warranty. So now Im stuck. Ipaid a lot of money and now after 2 years I must throw a lot of money away which is not far. · The watch was purchased on account Contact details is ***
This is all information I have.
Regards
Jannie Storm
Totalsports's replyOfficial
09 Feb 2021, 08:42Thank you. We've escalated this through to our Customer Services team & the Fitbit team to provide feedback & assistance.
Totalsports's reply09 Feb 2021, 08:42
Official
Thank you. We've escalated this through to our Customer Services team & the Fitbit team to provide feedback & assistance.
JS
JAN S's updateReviewer Update
09 Feb 2021, 09:10more or less how long will it take for a response?
JS
JAN S's update09 Feb 2021, 09:10
Reviewer Update
more or less how long will it take for a response?
Totalsports's replyOfficial
09 Feb 2021, 09:30The Customer Services team has a high volume of enquiries to provided assistance & feedback on, but we will try get feedback as soon as possible.
Totalsports's reply09 Feb 2021, 09:30
Official
The Customer Services team has a high volume of enquiries to provided assistance & feedback on, but we will try get feedback as soon as possible.