Poor Customer Service

<p>I bought sneakers at Total sports Alberton last year in June. Hardly 2 months the sneakers were torn and I took them back and got an exchange for the same pair of sneakers in September last year. After wearing them a couple of times, I experienced the same problem. On Saturday I called them and spoke to Mpho who told me that the sneakers can only be exchanged at a manager discretion, and that I should bring the sneakers to the Alberton branch,which I did on the 26/07/16. Little did I know that I was suppose to bring the sneakers within a period of 6 months,which had already passed. The terms and conditions were only red out to me when I was at the store which I think is unfair. I work in the retail industry and we explain terms and conditions to our customers not only when they return default items.If your sneakers were of good quality,none of this could have happened. Now I'm stuck with a torn pair of sneakers and R1000 down the drain which is totally unfair!!!</p>