Poor customer service

On the 13th September 2023 I went to collect my replacement card at totalsports Canal walk after I was told I can get my replacement card in-store with my ID together with the main card holders ID alone.That was explained to me by TFG and I did just that a new cashier helped me and I explained I was there for a replacement card as the secondary card holder.Out of the blue a senior staff member accused me of ***** I then told her I was told by TFG customer service I can get it in-store with my ID she made this accusation infront of her staff and customers.I work in the mall so that was very humiliating she then called TFG customer service and they confirmed what I was instructed to do.Upon leaving the store she still was ranting at me and I asked her do you always backchat customers and she said yes.I then told her I'm going to lodge a complaint and she said she's waiting for it.Very rude lady bad customer service senior staff treating customers like this.The punch line is their resolution I can come in store to purchase and get a 20% off the sale.Is that what a person's name is worth these days I must spend money for being called a *****ster 😔Good day ,

We did try contacting you via phone call with regards to the email that we received we firstly would like to apologize for the experience you had with Shakeerah instore we have delt with this matter internally

To also apologize we would like to offer you 20% off your next purchase instore . Their response to reference number CS-***