POOR CUSTOMER SERVICE

Good day.

I am very very disgusted in the service I received from totalsports. A family member who has am account from the shop bought me some clothes. Then I wanted to exchange the clothes for a smaller size...and to my surprize the lady told me where is the card. Now this is first time I've heard of this. The particullar item must just be swapped with the one that was origanally bought.

This is very disappointing and very frustrating because now the person who's account it is must go and do the exchange. Please note the store I am refering to is TOTALSPORTS UPINGTON.

I am very unhappy and upset about this. I expect some feedback on this.

Thank you