NM
Noma M
1 reviews | Active since Oct 2019
20 Nov 2020, 15:21
Poor Customer service
I made a purchase of sneakers and lost the slip. I called the customer care line to seek advice. I was told they can not take them back as I do not have a slip. I asked how come since its their product. The" customer care "told me to sell them to someone. I'm still in shock how do I now go to the store knowing very well that I will not get help. Where do we turn to when we receive such responses from people who are supposed to take care of u. Dissapoing!!
Helpful (0)
Replies (7)0
Replies (7)
Totalsports's replyOfficial
20 Nov 2020, 15:28Good afternoon Noma, thank you for sharing your experience with us. Do you remember the name of the Customer Services consultant who you spoke with?
Unfortunately, our Returns & Exchanges policy does require that the till slip is presented. Did you purchase the sneakers using a TFG Account Card?
Unfortunately, our Returns & Exchanges policy does require that the till slip is presented. Did you purchase the sneakers using a TFG Account Card?
Totalsports's reply20 Nov 2020, 15:28
Official
Good afternoon Noma, thank you for sharing your experience with us. Do you remember the name of the Customer Services consultant who you spoke with?
Unfortunately, our Returns & Exchanges policy does require that the till slip is presented. Did you purchase the sneakers using a TFG Account Card?
Unfortunately, our Returns & Exchanges policy does require that the till slip is presented. Did you purchase the sneakers using a TFG Account Card?
NM
Noma M's updateReviewer Update
20 Nov 2020, 15:31I do not remember her name
And the purchase was made using my card
Do you not have a system to check slips like other retailers do
And the purchase was made using my card
Do you not have a system to check slips like other retailers do
NM
Noma M's update20 Nov 2020, 15:31
Reviewer Update
I do not remember her name
And the purchase was made using my card
Do you not have a system to check slips like other retailers do
And the purchase was made using my card
Do you not have a system to check slips like other retailers do
Totalsports's replyOfficial
20 Nov 2020, 15:39Which card did you use, Noma?
Totalsports's reply20 Nov 2020, 15:39
Official
Which card did you use, Noma?
NM
Noma M's updateReviewer Update
20 Nov 2020, 15:57Credit card
NM
Noma M's update20 Nov 2020, 15:57
Reviewer Update
Credit card
Totalsports's replyOfficial
20 Nov 2020, 16:02Thank you. Please visit your nearest store with your bank credit card statement & our team will assist in reprinting of your receipt & assist with an exchange or refund.
Totalsports's reply20 Nov 2020, 16:02
Official
Thank you. Please visit your nearest store with your bank credit card statement & our team will assist in reprinting of your receipt & assist with an exchange or refund.
NM
Noma M's updateReviewer Update
20 Nov 2020, 16:09Thank you I will do so and give feedback
NM
Noma M's update20 Nov 2020, 16:09
Reviewer Update
Thank you I will do so and give feedback
Totalsports's replyOfficial
20 Nov 2020, 17:25If you would like, please advise which Totalsports store you'd like to visit & we will arrange this for you, before you visit the store?
Totalsports's reply20 Nov 2020, 17:25
Official
If you would like, please advise which Totalsports store you'd like to visit & we will arrange this for you, before you visit the store?