YD
Yonela D
1 reviews | Active since Nov 2022
25 Nov 2022, 15:51
Poor customer service
Hello, I am a new customer for Totalsports who I am supposed to collect my Totalsport card . So on the 19/11/2022 I went to Totalsport Somerset mall and I asked the manager if I don’t have my identity document will I be able to collect my card? She rep**** as “Mam you need temporary ID”. So I went to home affairs to do my temporary ID today the 25/11/2022 and went to Totalsport canal walk to collect my card as advised. When I get there I was told that I was given false information at Somerset mall. I am not happy with the service at all as I waisted my mom and do the Temporary ID and had to get to Canal Walk only to find out I was given false information.
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Replies (4)0
Replies (4)
Totalsports's replyOfficial
25 Nov 2022, 17:01Good afternoon Yonela, thank you for reaching out to us. We're sorry that our team provided incorrect information to you & caused such an inconvenience. We've asked the Area Manager to contact you to assist further.
Totalsports's reply25 Nov 2022, 17:01
Official
Good afternoon Yonela, thank you for reaching out to us. We're sorry that our team provided incorrect information to you & caused such an inconvenience. We've asked the Area Manager to contact you to assist further.
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Yonela D's updateReviewer Update
25 Nov 2022, 20:07Thank you for the response, i will be so if the Are Manager can get in touch with me
YD
Yonela D's update25 Nov 2022, 20:07
Reviewer Update
Thank you for the response, i will be so if the Are Manager can get in touch with me
YD
Yonela D's updateReviewer Update
28 Nov 2022, 10:44@Totalsport I am still waiting for the Area Manager to contact me with regards the above complaint, as your team rep**** on Friday the 25/12/2022.
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Yonela D's update28 Nov 2022, 10:44
Reviewer Update
@Totalsport I am still waiting for the Area Manager to contact me with regards the above complaint, as your team rep**** on Friday the 25/12/2022.
Totalsports's replyOfficial
30 Nov 2022, 20:50Hi Yonela, we're sorry to hear that the Area Manager has not yet been in touch. We've followed up & assistance will be provided in the next 24-hours.
Totalsports's reply30 Nov 2022, 20:50
Official
Hi Yonela, we're sorry to hear that the Area Manager has not yet been in touch. We've followed up & assistance will be provided in the next 24-hours.