Poor attitudes, terrible service

Total Sports Menlyn has terrible service. I went into store 4 weeks ago to buy a kids soccer boot. We needed to try a 5 boot on, and was told they had no size 5’s in the store. I search the display stock only to find a size 5. I then requested the staff to order a size 5 and a size 2&3 fir my other son - he checked the system called the store and then told me the stick would arrive in 3 days - we called the store with no confirmation- 3 weeks later my wife went into store with a very tearful child to find out that they had not ordered the shoe. Further whilst talking to the staff, we had to insist he put his cell phone down as in the middle of the conversation he took a call from his friend. He also claimed that we had provided our phone numbers to contact us, yet we had written it in his book. On the day of shopping , a female staff in the upstairs department was busy conversing with a friend and was the least helpful, pushing us to her colleague to serve, she had little interest in assisting us. The attitudes of the staff who us was of least care and concern. We might as well have served ourselves and got somewhere. In today’s conpetitive sports gear market, one would think that you could at least expect decent service from staff who display positive attitudes- you will not get this at total sports menlyn -