Pay back the money: ep 2

This is my reply to your accounts/refund department:

To whom it may concern,

I have been busy dealing with this issue for over a month now (Please refer to my initial bank statement ie the proof of payment), I have been to the store numerous times, a manager is non existent at Table Bay Mall, I have spoken to numerous sales assistants and was told that everything is in order and now I get this e-mail, this is unprofessional, lazy and such a waste of time, both mine and yours. I also requested a call back regarding the matter numerous times to no avail. The advisors in question are Gerswin, Yoliswa and ever non present Gary, their manager I doubt exists.

Today I will send you proof of my banking details but I won't wait 7 working days as I see this as your error and will be taking the matter further if the refund is not fast tracked and handled with urgency.

Thank you,

Jaco Griessel