Pavillion Totalsports poor service

I want to express my disappointment with the service I received at the Pavilion store. My recent experiences there have been quite frustrating, and I feel my time and money have not been respected.

On two separate occasions, I encountered issues:

During my first visit 4/7/2024 Nduduzo set me all over the store, I went to exchange a pair of shoes. Despite waiting for over an hour, I received no assistance being pushed from one person to the next. On my second visit 23/7/2024 today Zinhle not only wasted my time and will now cost me money by having to go back, I sought a refund for the shoes I initially tried to exchange. The store claimed not to have cash available and issued me a gift card instead. I inquired if the gift card could be used online, only to later discover that I need to return to the store to exchange it for an e-gift card. These experiences have been very inconvenient and have created additional issues for me. I would appreciate it if you could address these concerns and improve the service at the Pavilion store to prevent similar situations in the future.