CM
CHARLLÈ MATT
1 reviews | Active since Feb 2018
31 Oct 2020, 14:16
Pathetic service from Total Sports online
Purchashed 5 items online from Total Sports online. After 5 days they come back to inform me that they don't have stock of 2 items. This is totally unexpectable as at the time of purchase all items were available. Furthermore, they only want to refund my money after 10 to 13 working days. When I did call the lady was very rude. This is a ripoff. How does one sell something that is not in stock. Take your money, be very rude and only want to refund your money after 10 to 13 working days. Only inform 5 days after purchase you have no stock. I will have to wait like 20 days for my refund. Rogues... I advise no one buy from this online store you will regret it
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Replies (2)
Totalsports's replyOfficial
31 Oct 2020, 17:09Good afternoon Charllè, thank you for sharing your feedback. Please could you PRIVATE MESSAGE us your order number, for us to look into this further for you?
Totalsports's reply31 Oct 2020, 17:09
Official
Good afternoon Charllè, thank you for sharing your feedback. Please could you PRIVATE MESSAGE us your order number, for us to look into this further for you?
Totalsports's replyOfficial
01 Nov 2020, 06:33Hi Charllè, we've looked at the conversation on Facebook & the team have advised you that they have escalated your complaint to Customer Services, who will contact you - not that you need to contact Head Office.
The Groups' refund process is 7-13 days & has nothing to do with Covid. There are necessary checks that need to be done before the payment can be cleared & then there is bank clearance period.
Your complaint has been escalated to the Head of Customer Services who will look into this & provide feedback to you.
The Groups' refund process is 7-13 days & has nothing to do with Covid. There are necessary checks that need to be done before the payment can be cleared & then there is bank clearance period.
Your complaint has been escalated to the Head of Customer Services who will look into this & provide feedback to you.
Totalsports's reply01 Nov 2020, 06:33
Official
Hi Charllè, we've looked at the conversation on Facebook & the team have advised you that they have escalated your complaint to Customer Services, who will contact you - not that you need to contact Head Office.
The Groups' refund process is 7-13 days & has nothing to do with Covid. There are necessary checks that need to be done before the payment can be cleared & then there is bank clearance period.
Your complaint has been escalated to the Head of Customer Services who will look into this & provide feedback to you.
The Groups' refund process is 7-13 days & has nothing to do with Covid. There are necessary checks that need to be done before the payment can be cleared & then there is bank clearance period.
Your complaint has been escalated to the Head of Customer Services who will look into this & provide feedback to you.