SS
Sibusiso S
1 reviews | Active since Dec 2011
25 Feb 2021, 18:53
Pathetic service
On the 18 February 2021 it was my birthday and my son ordered a Puma sports jersey as a gift for my special day. He gave me purchase details with order number p*** with the invoice written that delivery to be 25/2/2021. My son decided to go to the website today to check and got shocked that order was cancelled without telling him, even having paid in full. When he phoned, they said that they realised that the jersey was out of stock and will refund him next week.
Incompetence is the only reason I see why I will never get my gift from Totalsports. Please pay this refund now then I can go and buy the gift myself somewhere else.
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Totalsports's replyOfficial
26 Feb 2021, 07:38Good morning Sibusiso, we're sorry to hear that your order was cancelled as we were not able to find the item you had ordered. This happens occasionally & we're working on our systems to improve this. All cancelled orders do have emails that are sent to the customers informing them that the order was unsuccessful, as well as the information relating to your refund.
Depending on the type of method used for the order, refunds can take 7-10 days to reflect back onto this method of payment. If you have used a TFG Account or your bank credit or cheque cards, there's nothing further for you to do. If you used the OZOW EFT, bank debit card or an e-gift card, you will receive an email requesting the proof of banking for us to do the manual refund.
For further assistance with your refund, please contact our Customer Services team, using your P Order number as the subject of the email.
We apologise for the inconvenience & disappointment this causes.
Depending on the type of method used for the order, refunds can take 7-10 days to reflect back onto this method of payment. If you have used a TFG Account or your bank credit or cheque cards, there's nothing further for you to do. If you used the OZOW EFT, bank debit card or an e-gift card, you will receive an email requesting the proof of banking for us to do the manual refund.
For further assistance with your refund, please contact our Customer Services team, using your P Order number as the subject of the email.
We apologise for the inconvenience & disappointment this causes.
Totalsports's reply26 Feb 2021, 07:38
Official
Good morning Sibusiso, we're sorry to hear that your order was cancelled as we were not able to find the item you had ordered. This happens occasionally & we're working on our systems to improve this. All cancelled orders do have emails that are sent to the customers informing them that the order was unsuccessful, as well as the information relating to your refund.
Depending on the type of method used for the order, refunds can take 7-10 days to reflect back onto this method of payment. If you have used a TFG Account or your bank credit or cheque cards, there's nothing further for you to do. If you used the OZOW EFT, bank debit card or an e-gift card, you will receive an email requesting the proof of banking for us to do the manual refund.
For further assistance with your refund, please contact our Customer Services team, using your P Order number as the subject of the email.
We apologise for the inconvenience & disappointment this causes.
Depending on the type of method used for the order, refunds can take 7-10 days to reflect back onto this method of payment. If you have used a TFG Account or your bank credit or cheque cards, there's nothing further for you to do. If you used the OZOW EFT, bank debit card or an e-gift card, you will receive an email requesting the proof of banking for us to do the manual refund.
For further assistance with your refund, please contact our Customer Services team, using your P Order number as the subject of the email.
We apologise for the inconvenience & disappointment this causes.