Pathetic service

I bought 2 tracksuits online on the 26th of November. The one tracksuit was credited due to no stock and the other was sent back due to me not picking up the order/returning it. I never received any notification to pick up the order, so why was it returned?I placed this order last month and never received any feedback?? If u guys messed up this order, then please return my funds in my banking account as none of your s TFG staff knows where the item is??? This is just a sign to never do online shopping with tfg again. I have been a loyal client for nearly 20 years. This is unacceptable and if it is not sorted, I will be forced to take the matter further.