NJ
Nicole J
1 reviews | Active since Apr 2014
29 Nov 2020, 16:47
Pathetic service
Placed an online order on 25th November 2020. Received confirmation via email. Today (29 November 2020) I received an SMS from my bank - a refund from TFG. I then received an email from them claiming that the item I'd wanted was out of stock. No warning, no phone call! How pathetic is that?! I need this rectified ASAP! order p***
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Totalsports's replyOfficial
30 Nov 2020, 04:52Good morning Nicole, we understand your frustration and disappointment in not being able to receive your items.
The response to the online purchases in the lead up to Black Friday, and during, saw our items selling out faster than our website was able to update, which meant that there were some orders that were not able to be fulfilled.
Because of this, we had no choice but to cancel orders were there was no stock & issue a full refund for the purchase. We apologise for the inconvenience.
The response to the online purchases in the lead up to Black Friday, and during, saw our items selling out faster than our website was able to update, which meant that there were some orders that were not able to be fulfilled.
Because of this, we had no choice but to cancel orders were there was no stock & issue a full refund for the purchase. We apologise for the inconvenience.
Totalsports's reply30 Nov 2020, 04:52
Official
Good morning Nicole, we understand your frustration and disappointment in not being able to receive your items.
The response to the online purchases in the lead up to Black Friday, and during, saw our items selling out faster than our website was able to update, which meant that there were some orders that were not able to be fulfilled.
Because of this, we had no choice but to cancel orders were there was no stock & issue a full refund for the purchase. We apologise for the inconvenience.
The response to the online purchases in the lead up to Black Friday, and during, saw our items selling out faster than our website was able to update, which meant that there were some orders that were not able to be fulfilled.
Because of this, we had no choice but to cancel orders were there was no stock & issue a full refund for the purchase. We apologise for the inconvenience.