pathetic service

I would like to express the disappointment and disrespect I encountered when I went to collect my TFG parcel at Sportscene 320 West street Durban. I placed an order on the 29th June and on the 07 July I received an SMS in the morning stating that my order is ready for collection. I went to the store around 2pm. mind you I get time to go to the store only when im on lunch since im working, firstly I have to wait for more the 15 minuntes for someone to go get my parcel, thereafter I was told that they couldnt find it. what upsets me the most is that this is the second time i go to the store and they cant find my parcel. Worst of all they make you look stupid and say you are in the wrong store. the first instance they ended up finding it. So today I asked them to look carefully as previously they had advised of the same and it was found. The guy who went to look for the parcel is Sphe. When I asked why would I received such an sms if my parcel is not at the store. he just im not listening to left and left as I was speaking. I then turned to the guy at the till asked for help. But he was too busy to attend to me. at the till were no other customers but me, but no one was interested in attending to me, I am highly disappointed with the service of that store and I will no longer be collecting from them. Online shopping should be making our lives easy, Ive been shopping only for quite some time ,but the kind of service I got at Sportscene 320 West Street is poor and pathetic. Those people need to go for a refresher on how to treat customers as clearly that is a huge gap when it comes to that department. I would also like clarity of what it means when I receive an SMS stating that the order is ready for collection.