Pathetic service

I visited the Total Sports in Cape Town CBD store on Monday 1 February 2016 at 16:30 looking for takkies for me and my best friend. The store manager (Zainab) was assisting me.I left my details so Zainab to check the next day and contact me, she then promised to contact me first thing the next morning 2 February 2016 so I left. Zainab only started attending to my request when we walked into the store. She ordered the takkies was for my best friend and it's her birthday Sunday 7 February 2016 but her party is Saturday 6 February 2016. Her takkie was being ordered from Kimberly (contact person: Jessline) also a store manager. The two managers spoke and advised me to get overnight service if I need to receive the takkie this week, so I did so on Tuesday 2 February 2016 @15:23. The Kimberly store was having a stock take that evening so could only send the takkie out the next day which was Wednesday 3 February 2016 to arrive in Cape Town (Total Sport Golden Acre) on Thursday 4 February 2016 or Friday 5 February 2016 for the latest. Today i got to the Store, there is no takkie they just gave me back my money with no explaination. I have no gift and it is too late to shop around for one.