Pathetic Service

Good Day<br> <br> I am Mrs Dejongh and I would like to submit a complaint.<br> <br> I Bought a Cellphone and Insured from the Totalsports Branch in the Tokai Blueroute Mall. I have lost my phone on 28th November 2014 of which I reported it ****** by the police station and received an affidavit, I then submitted all the documentation to the store named above. The person who dealt with came up with a lot of excuses like, documentation being lost, misplaced or incorrect that being said I have been countless times in the store an received no feedback just the common excuse, of (passing the buck) as they explain that the claim is stalling or they awaiting approval.<br> <br> I have received a bad an unsatisfying experience of customer care due to the fact the either the person who handled my documentation had a lack of the job application or knowledge of there duties that being said I have received an unjustifiable standard of service an customer relations in the store.<br> <br> Kind Regards