Pathetic customer service Totalsports Boardwalk

Total sports Boardwalk customer service is shocking to say the least, I went in to puchase a fitness device and had to ask for assistance the person that eventually assisted me had very little knowledge on fitness devices. The device that I was looking for was not in stock so the next day I phoned to ask if they could please order me a device I was told they can't order if they don't have stock I mean duh! Then I asked to speak to a more senior person and asked them to please get me one from thier Durban branch he told me that because it December they can't courier it because it's to risky and that I should go to Durban which is a 2 hour drive from where I live. I can't purchase online as I cannot use my vitality voucher for online purchases.