AS
Alex S
1 reviews | Active since Dec 2019
05 Nov 2020, 18:35
Pathetic and ************* service from Totalsports
Ordered something online (which clearly stated there was stock my specific product) However 4 days later I was informed they couldn't find any stock of my order. How the hell can you indicate you have stock on your website but then you can't deliver on the product! I already paid for the order and then I hear they couldn't find stock, this is understandable and *************. I can safely say I will never order from Totalsports again!
Helpful (0)
Replies (9)0
Replies (9)
Totalsports's replyOfficial
06 Nov 2020, 07:12Good morning Alex, we're sorry to hear that your order was cancelled due to us not having stock of the item. Unfortunately our system, at times, does reflect stock, however when our team go to pack it, they discover that the item was dirty or damaged. We then cancel rather than sending a sub-standard product.
We apologise for the inconvenience this causes. You will receive a full refund within 3-10 days.
We apologise for the inconvenience this causes. You will receive a full refund within 3-10 days.
Totalsports's reply06 Nov 2020, 07:12
Official
Good morning Alex, we're sorry to hear that your order was cancelled due to us not having stock of the item. Unfortunately our system, at times, does reflect stock, however when our team go to pack it, they discover that the item was dirty or damaged. We then cancel rather than sending a sub-standard product.
We apologise for the inconvenience this causes. You will receive a full refund within 3-10 days.
We apologise for the inconvenience this causes. You will receive a full refund within 3-10 days.
AS
Alex S's updateReviewer Update
06 Nov 2020, 10:26I won't accept this, so basically we as customers will never have a guarantee that we will receive our items. It's ridiculous, you take our money but can't guarantee the product. You also must take better care of your stock then. And also why do I have to wait so long for a refund, I won't accept this. You can and will do better to resolve my issue!
AS
Alex S's update06 Nov 2020, 10:26
Reviewer Update
I won't accept this, so basically we as customers will never have a guarantee that we will receive our items. It's ridiculous, you take our money but can't guarantee the product. You also must take better care of your stock then. And also why do I have to wait so long for a refund, I won't accept this. You can and will do better to resolve my issue!
Totalsports's replyOfficial
06 Nov 2020, 10:31We understand your frustration, Alex. Unfortunately due to the security checks that need to take place to verify that the payment is going back into the correct account, we are not able to fast-track your refund.
Totalsports's reply06 Nov 2020, 10:31
Official
We understand your frustration, Alex. Unfortunately due to the security checks that need to take place to verify that the payment is going back into the correct account, we are not able to fast-track your refund.
AS
Alex S's updateReviewer Update
08 Nov 2020, 23:40What you are taking away from me is a deal I will never ever be able to get again. This product will never again be available, that's a shame and disgrace for us as customers.And all you do is make up a lame excuse, pay me a refund, and **** the next customer and all is forgiving, hell no!
Some people will accept this,I never will, I ask that all our communications get past on to the people higher in charge.
I will not go away, I will get in touch every day, and I won't accept a slow response and expect this to be resolved extremely soon
I'm waiting for your appropriate response and I continue to message until this issue is properly resolved
I suggest you get to work
Some people will accept this,I never will, I ask that all our communications get past on to the people higher in charge.
I will not go away, I will get in touch every day, and I won't accept a slow response and expect this to be resolved extremely soon
I'm waiting for your appropriate response and I continue to message until this issue is properly resolved
I suggest you get to work
AS
Alex S's update08 Nov 2020, 23:40
Reviewer Update
What you are taking away from me is a deal I will never ever be able to get again. This product will never again be available, that's a shame and disgrace for us as customers.And all you do is make up a lame excuse, pay me a refund, and **** the next customer and all is forgiving, hell no!
Some people will accept this,I never will, I ask that all our communications get past on to the people higher in charge.
I will not go away, I will get in touch every day, and I won't accept a slow response and expect this to be resolved extremely soon
I'm waiting for your appropriate response and I continue to message until this issue is properly resolved
I suggest you get to work
Some people will accept this,I never will, I ask that all our communications get past on to the people higher in charge.
I will not go away, I will get in touch every day, and I won't accept a slow response and expect this to be resolved extremely soon
I'm waiting for your appropriate response and I continue to message until this issue is properly resolved
I suggest you get to work
Totalsports's replyOfficial
09 Nov 2020, 07:00Good morning Alex, please PRIVATE MESSAGE / DIRECT MESSAGE your order number through to us & we'll have the Customer Services team look into your refund for you.
Totalsports's reply09 Nov 2020, 07:00
Official
Good morning Alex, please PRIVATE MESSAGE / DIRECT MESSAGE your order number through to us & we'll have the Customer Services team look into your refund for you.
Totalsports's replyOfficial
09 Nov 2020, 09:55Thank you, Alex. Received.
Totalsports's reply09 Nov 2020, 09:55
Official
Thank you, Alex. Received.
AS
Alex S's updateReviewer Update
10 Nov 2020, 10:23No feedback received I want my money back!
AS
Alex S's update10 Nov 2020, 10:23
Reviewer Update
No feedback received I want my money back!
Totalsports's replyOfficial
10 Nov 2020, 11:24We understand your frustration Alex, your complaint is currently being looked into by the Online Shopping & Customer Services teams. The teams have a high number of cases to go through & will contact you as soon as they have feedback for you. Your reference number: RM275931
Totalsports's reply10 Nov 2020, 11:24
Official
We understand your frustration Alex, your complaint is currently being looked into by the Online Shopping & Customer Services teams. The teams have a high number of cases to go through & will contact you as soon as they have feedback for you. Your reference number: RM275931
AS
Alex S's updateReviewer Update
13 Nov 2020, 14:45Still no feedback, I won't accept you guys *****ing from me, give my money back.
AS
Alex S's update13 Nov 2020, 14:45
Reviewer Update
Still no feedback, I won't accept you guys *****ing from me, give my money back.