BM
Bongani M

1 reviews | Active since Feb 2012

04 Jun 2015, 18:12

Passive individual on the counter, pathetic!

Although it was just above R2000 that i spent there, peanuts to what you normally settle daily, pretending to care would make a difference.<br> <br> You failed to even use a decent pitch when you spoke to a buyer, not to mention the lack of interest you just had to dramatize, then the cherry on top... i forget to take one of the slips, only to realise after few minutes that i left it there, the slip was literally thrown at me, it was on the right hand side of the counter and when i asked if i left it there, you pathetically failed to even say Yes, just one word at least!<br> <br> I wonder if this is the kind of service that you provide across all races, or maybe you have some important position in that store or are in line to get one.<br> <br> Let it be known that Priscilla (name on the tag she had on) did me no favour and i was not looking for any, i was a customer not perusing your products but there to spend my cents.<br> <br> Put that woman on a training programme, start with effective communication and then go into customer service!<br> <br> i will visit that outlet again and see if there is any difference.<br> <br> Mcmillan thank you for providing excellent and thorough service, then priscilla has to mess it up.<br> <br>

0
Replies (1)
Totalsports
Totalsports's reply05 Jun 2015, 09:06
Official
Hello Vbonga,

Dear Vbonga

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.