Parcel not left because I trust my Security Guard and the company undermine them.

I AM DISAPPOINTED. MY TFG WORLD TotalSport sent a guy who did not trust my security. He just left even though I instructed to leave parcel by security. He decided to phone after and I was at the gate but he just left anyway. I NEED THE PARCEL ASAP. ITS FOR MY COMPETITION. WE TRUST OUR SECURITY GUYS THEY ARE ESSENTIAL WORKER LOOKING AFTER US.....PLEASE LEAVE MY PARCEL AT SECURITY GATE ASAP. I NEEDED FOR MY COMPETITION LATER TODAY. TELL THE COURIER YOU USE TO LEAVE PARCEL AT THE GATE....PLEAAAAAASE