Over and Above service

Charlene Olkers demonstrated the personal customer service, through following up on a secondary card application I completed years ago. After explaining to her, I did the application a few years ago, and only received a message in August, she suggested that she will phone customer service and follow up, so we can get our 2nd card. Through the tedious and unprofessional process of customer service agents, she maintained her professionalism, kept her smile whilst talking with us, and was determined to sort out our query. Needless to say, it was resolved, and we got our card. To TFG, recognize the value she brings towards representing your brand. I CANNOT SAY THE SAME FOR CUSTOMER SERVICE AGENT THEMBI DUKA... WHO WAS JUST PLAIN RUDE TO BOTH MY WIFE AND SALES CONSULTANT... AND JUST PLAIN OBNOXIOUS.... CERTAINLY NOT THE KIND OF PEOPLE YOU WANT REPPING YOUR BRAND.

CHARLENE AND LORENZO FROM N1 CITY TOTALSPORTS... YOU GUYS ARE AWESOME!!!

REGARDS C.