MvdB
Marieke van den Berg
1 reviews | Active since Oct 2009
13 Nov 2020, 13:48
ORDER: P*** not being delivered
ORDER: P*** Good afternoon, P*** order number. I have placed and paid for this order on 3 November already. After this delivery has been postponed twice, I finally received a parcel, but only received the two water bottles. Please advise as to when the rest will be delivered. I did notice that according to the website, the goods are with the courier. But this is taking excessively long. I have phoned the call centre, and the agent just advised that the goods are with the courier.
Helpful (0)
Replies (6)0
Replies (6)
Totalsports's replyOfficial
13 Nov 2020, 15:13Hi Marieke, we're sorry to hear that you've only received a portion of your order. Please DIRECT MESSAGE / PRIVATE MESSAGE us your full order number & we will look into your order.
Totalsports's reply13 Nov 2020, 15:13
Official
Hi Marieke, we're sorry to hear that you've only received a portion of your order. Please DIRECT MESSAGE / PRIVATE MESSAGE us your full order number & we will look into your order.
Totalsports's replyOfficial
15 Nov 2020, 09:50Thank you, Marieke. We have escalated this to our Online Shopping / Customer Services Team Head, to assist further.
Totalsports's reply15 Nov 2020, 09:50
Official
Thank you, Marieke. We have escalated this to our Online Shopping / Customer Services Team Head, to assist further.
MvdB
Marieke van den Berg's updateReviewer Update
16 Nov 2020, 13:05Do you an update on this order?
MvdB
Marieke van den Berg's update16 Nov 2020, 13:05
Reviewer Update
Do you an update on this order?
Totalsports's replyOfficial
16 Nov 2020, 13:33Good morning Marieke, our Customer Services & Online Shopping teams are currently looking into this & will contact you with feedback as soon as possible. We apologise for the delay, the team is currently experiencing a high volume of enquiries.
Totalsports's reply16 Nov 2020, 13:33
Official
Good morning Marieke, our Customer Services & Online Shopping teams are currently looking into this & will contact you with feedback as soon as possible. We apologise for the delay, the team is currently experiencing a high volume of enquiries.
MvdB
Marieke van den Berg's updateReviewer Update
17 Nov 2020, 08:25Good morning, I am STILL WAITING. It has been more than 2 weeks now. I paid for these good and am not receiving it. It is really unacceptable. I understand that the parcels are with Courier IT, but it is NOT my responsibility to get it out of them. WHAT do I have to do to get my stuff?
The waybill numbers are AAAA***; AAAA***
The waybill numbers are AAAA***; AAAA***
MvdB
Marieke van den Berg's update17 Nov 2020, 08:25
Reviewer Update
Good morning, I am STILL WAITING. It has been more than 2 weeks now. I paid for these good and am not receiving it. It is really unacceptable. I understand that the parcels are with Courier IT, but it is NOT my responsibility to get it out of them. WHAT do I have to do to get my stuff?
The waybill numbers are AAAA***; AAAA***
The waybill numbers are AAAA***; AAAA***
Totalsports's replyOfficial
17 Nov 2020, 08:36Good morning Marieke, thank you for sharing your update with us. Our Customer Services & Online Shopping teams are currently looking into the delivery & will provide feedback as soon as possible. We understand how frustrating it is, to have to wait for a delivery & are working to resolve this as quickly as possible.
Totalsports's reply17 Nov 2020, 08:36
Official
Good morning Marieke, thank you for sharing your update with us. Our Customer Services & Online Shopping teams are currently looking into the delivery & will provide feedback as soon as possible. We understand how frustrating it is, to have to wait for a delivery & are working to resolve this as quickly as possible.