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govindro G
1 reviews | Active since Nov 2013
21 Jun 2021, 07:07
Online shopping at Totalsports - they ***** your items and make you pay
Good day , I ordered 3 track pants and 3 track tops from Totalsports on the 12 June 2021. Order number P***. They charged my credit card and also noted that the deliveries might be in separate packages due to sourcing the items from different stores. There were no messages on items not being available.
However they delivered 1 track pants short with a note on the item delivery slip - stating out of stock. It seems the person at the store packing the items has invoiced and charged the me for the item yet I did not receive the item.
I followed up with Totalsports and have not received a response as yet. It seems we have *****s working at these stores using customers money to dress themselves. I find it very unprofessional that the I did not receive a formal message via the online order stating the item was out of stock but rather a written message on the delivery slip. I had to then go the mall and physically purchase another track pants so I could complete the set for a Fathers day gift. Attached is the delivery slip received and the receipt of my purchase of the item physically at the store.
Helpful (0)
Replies (9)0
Replies (9)
Totalsports's replyOfficial
21 Jun 2021, 08:22Good morning Roshal, thank you for taking the time to share your feedback with us. We're sorry to hear that you did not receive your full order. Our systems show that all items were delivered & there is no mention of the item being out of stock. We have escalated this through to our E-Commerce team & Customer Services to look into urgently.
Totalsports's reply21 Jun 2021, 08:22
Official
Good morning Roshal, thank you for taking the time to share your feedback with us. We're sorry to hear that you did not receive your full order. Our systems show that all items were delivered & there is no mention of the item being out of stock. We have escalated this through to our E-Commerce team & Customer Services to look into urgently.
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govindro G's updateReviewer Update
21 Jun 2021, 12:33Well, it seems your systems are not working for you because I did not receive my full order.
You have a ***** working for you that did not pack my item, made a note that on the delivery slip that the item is out of stock, and yet invoiced the item which I paid for.
So currently I don't care what your system says. You have not delivered an item to me and I want my money.
Can you physically prove to me that I received all items in the pack. How do you know that all items were packed. What control measures do you have to prove that the item was.delivered to me.
You have a ***** working for you that did not pack my item, made a note that on the delivery slip that the item is out of stock, and yet invoiced the item which I paid for.
So currently I don't care what your system says. You have not delivered an item to me and I want my money.
Can you physically prove to me that I received all items in the pack. How do you know that all items were packed. What control measures do you have to prove that the item was.delivered to me.
gG
govindro G's update21 Jun 2021, 12:33
Reviewer Update
Well, it seems your systems are not working for you because I did not receive my full order.
You have a ***** working for you that did not pack my item, made a note that on the delivery slip that the item is out of stock, and yet invoiced the item which I paid for.
So currently I don't care what your system says. You have not delivered an item to me and I want my money.
Can you physically prove to me that I received all items in the pack. How do you know that all items were packed. What control measures do you have to prove that the item was.delivered to me.
You have a ***** working for you that did not pack my item, made a note that on the delivery slip that the item is out of stock, and yet invoiced the item which I paid for.
So currently I don't care what your system says. You have not delivered an item to me and I want my money.
Can you physically prove to me that I received all items in the pack. How do you know that all items were packed. What control measures do you have to prove that the item was.delivered to me.
Totalsports's replyOfficial
21 Jun 2021, 12:43Our Area Manager & e-commerce teams are currently investigating & will be contacting you for copies of the handwritten note that was included in your delivery as this it not the business practice. The team will then issue with you with a refund / the item once they have spoken with you on this.
Totalsports's reply21 Jun 2021, 12:43
Official
Our Area Manager & e-commerce teams are currently investigating & will be contacting you for copies of the handwritten note that was included in your delivery as this it not the business practice. The team will then issue with you with a refund / the item once they have spoken with you on this.
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govindro G's updateReviewer Update
21 Jun 2021, 13:42Eagerly awaiting your call. attached is the picture of the hand written note delivered to me. You are even welcome to come fetch the original.
Totalsports delivery slip.jpg 3.24 MBTotalsports delivery slip.jpg 3.03 MB
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govindro G's update21 Jun 2021, 13:42
Reviewer Update
Eagerly awaiting your call. attached is the picture of the hand written note delivered to me. You are even welcome to come fetch the original.
Totalsports delivery slip.jpg 3.24 MBTotalsports delivery slip.jpg 3.03 MB
Totalsports's replyOfficial
21 Jun 2021, 13:46Unfortunately images aren't able to be included on HelloPeter, but our team will be in touch & will provide an email address where you'll be able to send them through to us on. Thank you so much, the team will be in touch as soon as possible.
Totalsports's reply21 Jun 2021, 13:46
Official
Unfortunately images aren't able to be included on HelloPeter, but our team will be in touch & will provide an email address where you'll be able to send them through to us on. Thank you so much, the team will be in touch as soon as possible.
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govindro G's updateReviewer Update
21 Jun 2021, 14:14I trust it will be an email address that someone pays attention to or takes seriously as the email sent with the picture of the delivery slip sent to *** was obviously a waste of my time.
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govindro G's update21 Jun 2021, 14:14
Reviewer Update
I trust it will be an email address that someone pays attention to or takes seriously as the email sent with the picture of the delivery slip sent to *** was obviously a waste of my time.
Totalsports's replyOfficial
22 Jun 2021, 12:24Good afternoon Roshal. Our team have tried multiple times to reach you telephonically, however the number provided does not get answered. Please could you advise if there is a convenient time to contact you or an alternative number.
Totalsports's reply22 Jun 2021, 12:24
Official
Good afternoon Roshal. Our team have tried multiple times to reach you telephonically, however the number provided does not get answered. Please could you advise if there is a convenient time to contact you or an alternative number.
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govindro G's updateReviewer Update
22 Jun 2021, 13:47Good day
Your team had only 1 unsuccessful attempt to reach me at 9:17am. the second attempt was at 10:41 which was answered. I spoke to a lady by the name of Ayesha Johaar.
I am not sure where you received the information of multiple unsuccessful attempts.
I was advised by Ayesha that my money will be credited back to credit card and was given a R150 voucher to compensate the inconvenience.
I will contact if the above does not hold true.
Your team had only 1 unsuccessful attempt to reach me at 9:17am. the second attempt was at 10:41 which was answered. I spoke to a lady by the name of Ayesha Johaar.
I am not sure where you received the information of multiple unsuccessful attempts.
I was advised by Ayesha that my money will be credited back to credit card and was given a R150 voucher to compensate the inconvenience.
I will contact if the above does not hold true.
gG
govindro G's update22 Jun 2021, 13:47
Reviewer Update
Good day
Your team had only 1 unsuccessful attempt to reach me at 9:17am. the second attempt was at 10:41 which was answered. I spoke to a lady by the name of Ayesha Johaar.
I am not sure where you received the information of multiple unsuccessful attempts.
I was advised by Ayesha that my money will be credited back to credit card and was given a R150 voucher to compensate the inconvenience.
I will contact if the above does not hold true.
Your team had only 1 unsuccessful attempt to reach me at 9:17am. the second attempt was at 10:41 which was answered. I spoke to a lady by the name of Ayesha Johaar.
I am not sure where you received the information of multiple unsuccessful attempts.
I was advised by Ayesha that my money will be credited back to credit card and was given a R150 voucher to compensate the inconvenience.
I will contact if the above does not hold true.
Totalsports's replyOfficial
22 Jun 2021, 13:52Thank you for the update & please do let us know if there are any delays with your refund. Thank you again for bringing this to our attention & we apologise for the inconvenience.
Totalsports's reply22 Jun 2021, 13:52
Official
Thank you for the update & please do let us know if there are any delays with your refund. Thank you again for bringing this to our attention & we apologise for the inconvenience.