Online shop - shoe size is not provided as UK or US

<p>I bought a pair of New Balance Fresh Foam Zante's off the website on 28 Novemeber 2016. The Totalsports website does not state whether the shoes sizes are UK or US when you place the order, but New Balance shoes are normally quoted in US and so I placed my order based on US sizes. I made the purchase at 8pm and was unable to call the callcentre to clarify this. On 29 November at 8am I called the call centre to verify whether this was correct to be notified that the shoe sizes are in fact UK sizes. I asked whether I could change the order from a 9 to a 8.5 to take into account the difference in the sizes, but was informed that this is not possible, even though the shoes have not yet left the distribution centre.</p> <p> </p> <p>The call centre agent stated that the shoe sizes could not be changed because the special had ended on the night of 29 November 2016. Her manager informed me of the same. I do not understand why this cannot be done, as the shoe is exactly the same except for the slight size difference. Additionally, this problem arose because the information of the website regarding shoe sizes is inadequate.</p> <p> </p> <p>I cannot run in UK 9's as these are too big for me. I am disappointed that I cannot change the size before the distribution centre sends the order out.</p> <p> </p> <p>If this can be changed, I will update my star rating. My order number is p ********** 3. Please can someone assist me with this?</p> <p> </p> <p>Additionally, Totalsports is the only online store that I have visited where you can buy a shoe and it is not clear whether it is a US or UK size. Totalsports should update the website so that other users do not experience the same issue.</p> <p> </p> <p>Sean</p>