GA
Griffith A

1 reviews | Active since Nov 2018

10 Dec 2018, 15:46

Online Bait

Online Shop - Bait Marketing:

I puchased a product before black friday yet it was oversold? or ''Glitch in the Shopping Matrix''

Still no resolutions from TFG/Totalsports regarding the product i bought and paid for online.

A clear timeline has been submitted to TFG/Totalsports with solutions.

My previous review only yielded one email stating that the product was oversold.(A response i already received from the shopping matrix glitch response)

A refund is not an effort in resolving a query of this nature as the product was available at the time of purchase.

Consumer Protection Act 68 of 2008: Bait marketing 30. (1) A supplier must not advertise any particular goods or services as being available at a specified price in a manner that may result in consumers being misled or deceived in any respect relating to the actual availability of those goods or services from that supplier, at that advertised price. (2) If a supplier advertises particular goods or services as being available at a specified price, and the adverti*****t expressly states a limitation in respect of the availability of those goods or services from that supplier at that price, the supplier must make those goods or services available at that price, to the extent of the expressed limits. (3) It is a defence to an alleged failure to comply with subsection (1) or (2) if— (a) the supplier offered to supply or procure another person to supply a consumer with the same or equivalent goods or services of the kind advertised within a reasonable time, in a reasonable quantity, and at the advertised price; and (b) the consumer— (i) unreasonably refused that offer; or (ii) accepted the offer, and the supplier has supp**** or procured another person to supply the goods or services so offered and accepted. Your right to protection against bait marketing • Suppliers are not permitted to mislead consumers in respect of pricing, the nature, properties, advantages or uses of goods or services advertised, if such goods or services are not actually available for purchase or procurement in accordance with these standards. • Suppliers are obliged to include limitations in respect of the availability of goods or services when advertising such items, and honour such agreements.

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Replies (2)
Totalsports
Totalsports's reply10 Dec 2018, 16:01
Official
 We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team who will be looking into this.  They will be in touch with you as soon as possible to assist.  Thanks, The Totalsports team 
GA
Griffith A's update14 Dec 2018, 15:44
Reviewer Update
Still no response from TFG/Totalsports. Worst customer experience!