Not receiving what I ordered....a month later!

I wanted to buy an Adidas NZ cap for my husband for Christmas. The only place that I could find a nice one was at Totalsports online, not the shops.<br> <br> I decided to buy the cap on the 15th dec, but my payment didn't go through so by the 18th it was cancelled and I had to re-do the process. I struggled with payment yet again and eventually came right on the sportscene part of the website. Order placed yeah! BUT now it was too late for xmas.<br> <br> By the 28th I received a cap, but it wasn't the one that I ordered! The reason was something to do with old and new stock and the same item number. Hectic back and forth emails and eventually they found one in the Carlton branch. Organised with them to have it sent to Alberton branch because it is not very safe in the city centre. They sent the wrong one yet again! I was dealing with Cara Styles from online team and Mokwena at Carlton branch. <br> <br> So by now, it is a month later and I still have the incorrect cap! Hopefully I can aim for this to be a valentines gift! I think, at the very least, that after a month of irritation Totalsports should offer some sort compensation because my experience of customer service is disgusting!