KS
Kyle S

1 reviews | Active since Dec 2016

09 Dec 2016, 00:14

Nonexistent customer service

<p>Absolutely appalling service from your company. Ordered two pairs of shoes last week on your sale. Said 3-5 working days delivery. Phoned total sports 3 times today was on the phone for over 49 minutes in total. Three people promised to phone me back( one call center representative, one supervisor and one escalation manager) not one phoned me back still waiting for the escalation managers call. Your customer service is absolutely nonexistent. I will never support your online store let alone your walk in stores based upon your current customer service. I find the attitude of your employees absolutely appalling. If you would like to contact me to regarding the above issue please feel free my number is(082) ********** . I cannot believe the pathetic service i have received from your company.</p>

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Replies (1)
Totalsports
Totalsports's reply13 Dec 2016, 11:10
Official

We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team who will be looking into this. They will be in touch with you as soon as possible to assist.

Thanks,

The Sportscene team