No show after paying for express delivery

What a disappointing online experience for the second time! i ordered a watch from Totalsports , select the express delivery options, ( i'm also being charged for this service) and then 2 days later i need to phone their call centre to chase my order. To make matters worse the call centre and distribution centre seem to have no communication with each other as i'm only being told the order should have been delivered but there is no reason why it is late! i'm still waiting for my order!!<br> <br> Both my order numbers were late<br> P***4 ( ref no RM33182)<br> P***4