No service or feedback

Two weeks ago we bought a One2one Sim card from Totalsports in The Avenues Springs and I was told by the cashier that head office will call me the next day to activate the sim card. A week went pass and I went back to them just to be told I must give it a few more days as they sold so many of these sims and head office might be sooo busy. On Sunday I went back to Totalsports in Springs Mall and spoke to Lucky who told me he will follow up first thing yesterday morning (Monday) and revert back to me immediately. Sad to say I did not hear anything from Lucky or head office. This mean I have to AGAIN take time to go into the store to sort this. Ridiculous...