no response

I have had my account for a year now and have NEVER received a statement regarding my account.I only receive smses saying my account is on its way and that I need to pay the given amount..on its way from where??? that in a whole year's time it still hasn't reached me????if there were a problem regarding an address or anything,why hasn't anyone made an effort to contact me?I have been in the store numerous times querying my statement and each time am told it is not a problem on their side I contacted head office too, still NO reults! I don't sms their payments through and find it extremely unproffessional that I am sent only an sms! Really do I have to rely on an sms???. I as a customer wants to see what Is going on in my account aswell I don't want JUST an sms saying however much is due for payment!,it is my full right to be able to view my account. This is poor service!!! I am totally disgusted that I as a customer am either being refused my rights or being ignored purposely because people don't take their jobs seriously, or are just too down right lazy!..I'm fed up wasting time and money not receiving results.I am not happy with this service it is poor and very unproffessional!!