No refund on closed account, SA ID NOT ACCEPTABLE

I had a total sports account for almost 10 years. My card got ****** so I blocked the card. The account was paid up but I proceed to pay money into the account in case I need to buy something urgent. This mean that I have some credit available on my account. I visited a store to replace my card and I had to answer my security questions and I could not remember some of my old information as this account were 10 years old. I provide them with my official South African ID and this is NOT acceptable. So this mean Total sports do Not recognized the official Identity Document of South Africa. BUT WOOLWORTH, EDGARS AND MAKRO ACCEPT THIS. I received my replacement cards from these service providers the same day. I still receive my Total Sports statement via e-mail. Funny that this statement is sent to me. Total sports do not recognized me as a customer. I requested that the account must be closed and my credit on my account be paid back to me with interest. I then had to go to my bank and hand in official bank statement to proof that it was ME that **** payments into this account. Now suddenly a bank statement is proof of my Identity, how Ironic.. BUT, STILL NO REFUND!!!!