No refund in 5 working days

Last Saturday I returned a takkies to Totalsport Musgrave. I had bought the incorrect takkies as per my Orthotist. So the guy needed ro refund me, and he pointed out that if I purchased the T with a debit card, he can't refund. I needed a credit card. So I gave him my husband CC. He gave me a slip. He told me the sneakers I need was in Gateway. So I drove to Gateway. It wasn't in the store. This Thursday my husband tells me the credit of R799 did not go through. So we go back to the store. Now Thuthu the store manager asks my husband for a bank statement. My husband shows him the transaction on his banking app. He then says hell take a copy of the till slip and contact their account division and come back. This is Friday and I'm still waiting.