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Monika P

1 reviews | Active since Feb 2018

19 Feb 2018, 10:21

No delivery, no feedback, but money taken from my account

I am extremely dissatisfied with Total Sports online shopping service: Order for running shoes was placed on 13.02.18, with my account debited the same day. No delivery on 19.02.18 yet. ( day 6).I am living in a major sentra, Pretoria. I don’t get any feedback on progress of my order. I have phoned the Totalsports helpline on Friday 16/02 during the morning. The attendee could not provide me with any tracking progress and promised to get back to me with information, which never happened. I have phoned again this morning, but there is still no information available. Again I am at the liberty of someone who will get back to me. My account has been debited with R2,544.10 on 13/02/18 already.

I have chosen Totalsport online store as I consider(ed) it reputable, convenient and time efficient. My experience is totally the contrary.

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Replies (2)
Totalsports
Totalsports's reply19 Feb 2018, 12:06
Official

Good day Monika Pretorius

Thanks for bringing this to our attention. We’ve passed your feedback on to the team and they’ll make sure this doesn’t happen again! We apologise for the frustration.

Thanks,

The Totalsports team

MP
Monika P's update19 Feb 2018, 14:29
Reviewer Update
Tasneem from your info office just phoned to say they cannot locate the parcel and has decided to do a refund to my account which will take 7-14 working days. I do not get the option of a replacement order at expedited delivery times. ( probably because the pair of shoes was on sale then and is this option is too costly to you now!) That means that I will be out of pocket for 14- 21 days due to your error! SO: YOUR PROBLEM BECOMES MINE. I MUST CARRY THE R2500 FINANCIAL BURDEN ON YOUR BEHALF UNTILL YOU HAVE RESOLVED YOUR MESS. I AM WITHOUT SHOES AND WITHOUT MONEY! I honestly hope that my lesson learned will serve as caution to other customers who also do not have unlimited resources as it seems that TOTALSPORTS resolve their predicaments on their clients' accounts. I reiterate, I have used your online services to make my life easier.Epic fail.................