More than the word poor service

worst service i have ever seen in retail industry.i have app**** for a card.they have been sending me from one pillar to another.it's more than 3weeks now.last time they said they are waiting for my bank statement i submitted it but still no reply..all i want is a reply whether decline or approved .i wrote complaint to Hello Peter what they did they reply with a false promise .i was told that they will look into the matter and someone will phone me till today no phone call nothing ,even at the store they are surprised why it took so long.what disgusts me is that 2012 someone opened an *****ulant account at Foschini Group using my details the card was issued to her without this delay.i had to run up and down to polistation for an affidavit. i have the letter from foschini group acknowledging that it was not me it was a *****.now they are failing to reply me with a simple reply decline or approved.they must stop to reply with lies on hello Pete if they know that they will not follow the matter.identify no.***