Mislead Deliveries, Invalid Account Closure, **** Vouchers, Inexperienced Staff

1st online order this year. Order placed 28/04/2021 ORDER NUMBER - P*** Delivery Special Request was between 9am and 3pm as the delivery was to my office. On 30/04/2021 at 1pm i called the courier to remind them that we close at 3pm, said that the driver was on his way to me. At 4pm an hour after i had left the driver says that his at my office to deliver... Eventually the delivery was done Monday 3/5/2021. Driver says on Monday, sorry about Friday we are being over worked. So much for sending a delivery confirmation sms and asking that we leave special delivery instructions, whats the point if they don't read it.

2nd online order this year. Order placed 30/06/2021 ORDER NUMBER - P*** Delivery Special Request was between 9am and 4pm. On 5/7/2021 the delivery was done at 18h17 although the sms says delivery before 5pm. Driver says that they have so many deliveries and that is why they are late. Again so much for sending a delivery confirmation sms and asking that we leave special delivery instructions, whats the point if they don't read it.

I was about to place an online order now and i thought why waste my time with Total sports when their service is so poor. They use unprofessional courier companies who feel like they are doing us a favor by delivering to our door. If Ram couriers are so shot staffed then why not employ additional drivers. SA can do with additional employment.

I would much rather search the style number of the item that i require an give another company a chance.

I don't even want to frustrate myself about how they issue vouchers that can never be captured online and head office cannot assist so you lose the voucher benefit oh and the fact that my account was closed without a valid reason and the Sportscence Gateway store and Foschini Phoenix store told me that i had to go to Foschini store in Gateway to resolve, after all the run around i was advised by the lady at Foschni Gateway that the prior two strores ****

Its almost as if the TFG stores think we have nothing better to do, we must either chase up on our deliveries or run around from store to store to fix accounts that their head office *****s up and then they bluff us with vouchers that don't work.