Misconduct

I bought a watch in Oct 2017 Polar M600. It stopped working last week. I paid R5500 for this. He said they must first send it back to polar. Fine they did that, polar consultant phoned me and he spoke to me like I was a child. He said they are replacing the unit as it is faulty leaking water inside. He said my watch will be in store yesterday. I asked and asked the store then one of the store employees phoned me with a courier number asking me where my watch is, really. I told him I am the client then he said he does not understand. I asked where my watch is and he said he doesn't know, I told him and the manager to find out and no one came back to. Today is almost over and the manage refuses to assist he will phone me he said and I keep on asking where my watch is and no one knows. The tracking number given to me does not exist. He refuses to give correct tracking number or tracking company? I am going to report this watch as ******.