Lost parcel, lack of after sales customer support.

On 30/10/2021 I purchased some items of clothing and a pair of sneakers,online from Totalsports. On 2021/11/06 the clothing items were delivered to me via courier. To date, I have not received the sneakers or any information regarding thereof. On 2021/11/17,which is today, I decided to investigate the reasons thereof. I contacted the courier company, who informed me that the said parcel containing my sneakers was hijacked on 2021/11/04. I then contacted the TFG online centre. I was informed that the couriers explanation was verified and TFG systems were updated accordingly. Basically if I had not taken the initiative to enquire about my parcel, it would have never been done. Pathetic customer care and online after sales service from TFG. I will never again buy online from you. I await my reimbur*****t which will ultimately cut ties between us!